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      Solax warranty banner Solax warranty banner

      产品质保

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      保修政策

      Product

      Warranty Period

      RSD:

      XRSD-1C;

      XRSD-2C;

      10 years standard warranty, starting from the earlier one of the

      following two dates:

      • The date on which the product was first installed;

      • 6 months after the date of production;

      RSD:

      XRSD-Core Kit;

      3 years standard warranty, starting from the earlier one of the following

      two dates:

      • The date on which the product was first installed;

      • 6 months after the date of production

      Accessories-1:

      Meter/CT;

      Pocket/Lan/4G;

      V1000;

      DataHub;

      X1/X3-EPS Box;

      X1/X3-Mate Box;

      Adapter Box,

      T-BAT-Charger;

      ECC;

      X-PID BOX;


      2 years standard warranty, starting from the earlier one of the following

      two dates:

      • The date on which the product was first installed;

      • 6 months after the date of production;


      Accessories-2:

      Eps Parallel Box;

      BMS Parallel Box;


      5 years standard warranty, starting from the earlier one of the following

      two dates:

      • The date on which the product was first installed;

      • 6 months after the date of production;

      Battery seriesBMSBatteryWarranty Period

      T-BAT-SYS-HV-3.0

      TBMS-MC0600

      HV10230

      10 years standard warranty, starting from the earlier one of the following two dates:
      · The date on whic      h the product was first installed;
      · 6 months after the date of produc      tion;
      This       warranty does not include any accessories and toolkit items provided with the product.

      T-BAT-SYS-HV-S2.5TBMS-MCS0800TP-HS2.5
      T-BAT-SYS-HV-S3.6TBMS-MCS0800TP-HS3.6
      T-BAT-SYS-HV-S50ETBMS-MCS0800ETP-HS50E
      T-BAT-SYS-HV-S51TBMS-S8-1TB-HS51
      T-BAT-SYS-HV-3.0TBMS-MC0600HV102305 years standard warranty, starting from the earlier one of the following two dates:
      · The date on which the product was first installed;
      · 6 months after the date of pro      duction;
      Th      is warranty does not include any accessories and toolkit items provided with the product.
      T-BAT-SYS-HV-5.8T-BAT H 5.8 Master battery integrated with BMSHV11550
      T-BAT-SYS-LV-R2.5T-BAT LR25
      T-BAT-SYS-LV-R3.6T-BAT LR36
      T-BAT-SYS-HV-R2.5TBMS-MCR0800TP-HR25
      T-BAT-SYS-HV-R3.6TBMS-MCR0800TP-HR36
      T-BAT-SYS-LV D53T-BAT LD53
      T-BAT-SYS-HV-S50E-DTBMS-MCS0800E-DTP-HS50E
      T-BAT-SYS-LV-D150TP-LD150
      TSYS-LD51TB-LD51（LCL）
      TB-LD51
      TSYS-LD160TB-LD160
      TB-LD143
      TSYS-LD117TB-LD117


      Product

      Warranty Period

      X1/X3-Hybrid-G4;

      X1/X3-Fit-G4;

      X1/X3-IES;

      X3-ultra;

      X3-HYB-G4 PRO;

      X1-VAST;


      5 years standard warranty, starting from the earlier one of the following

      two dates:

      • The date on which the product was first installed;

      • 6 months after the date of production;

      Note:

      If an inverter connected to SolaX cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty;

      X1-Hybrid-LV;

      X1-HYB-Lite;

      X3-NEO-LV;

      5 years standard warranty, starting from the earlier one of the following two dates:

      • The date on which the product was first installed;

      • 6 months after the date of production

      Note:

      If pair with Solax battery, and connected to SolaX cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty;

      X1-MINI G3 & G4;

      X1-MINI G4 PLUS;

      X1-Boost G3 & G4;

      X1-SMART G2;

      X3-MIC G1 & G2;

      X3-Pro & X3-Pro G2;

      X1-Hybrid G3/X1-Fit G3;

      X3-Hybrid G2/X3-Fit G2;

      X3-MAX;

      X3-MEGA G1 & G2;

      X3-Forth & X3-Forth PLUS;

      X3-GRAND;

      5 years standard warranty, starting from the earlier one of the following

      two dates:

      • The date on which the product was first installed;

      • 6 months after the date of production;

      X1-Micro 2 in 1;

      X1-Micro 2 in 1 G2;

      X1-Micro 4 in 1;

      X1-Micro 4 in 1 G2;

      7 years standard warranty, starting from the earlier one of the following

      two dates:

      • The date on which the product was first installed;

      • 6 months after the date of production;

      Note: If an inverter connected to Solax cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 12 years standard warranty.

      保修黑名单

      为什么您的设备序列号被列入黑名单

      当您注册产品保修失败并显示“保修注册失败，设备序列号已被列入黑名单，请通过此页面查看详情”的信息时，可能的原因如下：

      1. 您的设备属于被盗批次。

      该设备序列号属于2022年7月18日从荷兰运往捷克途中被盗的一批产品，ag亚娱已立即通过多种渠道发布了官方公告。对于这些被盗批次的产品，ag亚娱将不提供任何有效的保修服务、售后服务或技术支持。您可以从ag亚娱的官方网站查询您的设备序列号是否属于被盗批次。

      2. 其他

      如果您的设备序列号不属于被盗批次，但仍然显示“保修注册失败，设备序列号已被列入黑名单，请通过此页面查看详情”，请联系Solax服务团队：service.eu@solaxpower.com


      Warranty blacklist

      保修查询

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      快速核实您产品的保修范围、有效期和服务资格。ag亚娱能源专家将确保您获得无缝支持，保障您的权益。

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